Right to withdraw

The customer have a legal right to withdraw from the contract of sale, without specifying the reason and being subjected to any penalty, until the end of 14 days starting on the day the customer receives the Product. The customer has not the right of withdrawal of customized products and even non-customized products if purchased by people with VAT registration number. The customer has to return the merchandise in 14-day time starting from the day he/she exercised the right to withdraw. All costs of withdrawing are at the expense of the customer. The customer is responsible for any manipulation and loss of value of the products that have not been used in accordance with their predetermined usage. If the right of withdraw is correctly exercised, Edoro will refund any cost, excepted for extra costs related to the customer’s request. Edoro will refund the customer within 14 days from the day the customer exercised his/her right to withdraw, if the customer returns the products until 14 days starting from the day the customer exercised his/her right to withdraw.

In the case of payment through bank transfer, Edoro proceeds with the refund as soon as it receive the information of the customer’s bank account.